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We were surprised because we want each technology to be judged only by its cleverness, its raw power, the cleanliness of its architecture, the purity of its ideas. We were blind to the user experience, to what each technology meant in the bigger picture of a person’s life. To the people buying and using the “clearly inferior” technology, exactly the opposite was true. To the user, the interface is the product.
~ These things I believe.-
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